Frequently Asked Questions
| Yes! Element at 3900 is a pet-friendly community. We welcome both cats and dogs, with a limit of two pets per home. Breed restrictions and pet fees may apply, and our leasing team can provide all the details to help you plan for your furry friend. |
| Element at 3900 offers 1- and 2-bedroom apartment-style homes, available in both ground-level and upstairs options. Each home is designed for comfortable everyday living, with convenient access to community amenities. Our leasing team can provide a current list of available homes and help you find the layout that best fits your needs. |
| Homes at Element at 3900 do not include private yards. However, our upstairs homes feature private balconies, offering an outdoor space for fresh air and relaxation, while our ground-level homes include a private patio. Our leasing team can provide details on which available homes include balcony or patio access. |
| You can schedule a tour online, give our leasing office a call, or stop by during business hours. We offer in-person tours and, when available, virtual options so you can explore the community in the way that works best for you. |
| Applications can be completed entirely online. Simply choose your desired floor plan, select an available home, and follow the prompts to submit your application and pay the application fee. |
| Applicants typically need a valid photo ID, proof of income (such as recent pay stubs or an offer letter), and required to complete a background rental historyand credit screening. Income requirements are 3x the monthly rent. |
| Yes, renter’s insurance is required for all residents. You’ll need to provide proof of coverage before moving in, including liability coverage that meets our community’s minimum requirements. |
| Availability varies by season and program. If affordable housing options are offered at the time, our leasing team can explain qualification criteria and current openings. |
| Yes, standard fees may include an application fee, administrative fee, and security deposit. These amounts will be shown during the online application process and can also be provided by our leasing team. |
| We offer helpful resources such as utility setup information, move-in checklists, and community guidelines to make your transition smooth and stress-free. |
| Short-term lease options may be available depending on current occupancy and season. Our team can share which lease terms are currently offered. |
| Move-in specials change throughout the year. Contact our leasing team or check our website for the most up-to-date promotions and limited-time offers. |
| Utilities are not fully included in the rent. Residents are responsible for services such as electricity, water, sewer. Our leasing team can provide a full breakdown of how utilities are billed for your specific home. |
| Rent can be paid conveniently through our online resident portal using a bank account, debit card, or credit card. You can also set up recurring payments for added convenience. Residents who prefer to earn rewards can pay using BILT, allowing you to earn points on rent each month. |
| Yes, there is a $5 monthly pest control fee added to each home. |
| Security deposit refunds are typically processed within 30 days of move-out, depending on state regulations and the condition of the home. A detailed move-out statement will be provided once the inspection is complete. |
| Yes, parking is available for all residents and there is no parking fee. Standard on-site parking is included as part of your residency at no additional cost. |
Yes, parking is available for all residents and there is no parking fee. Standard on-site parking is included as part of your residency at no additional cost.
| At this time, EV charging stations are not available on-site. Our team can recommend nearby charging locations if you drive an electric vehicle. |
| Yes, our community requires a $350 fee for the first pet and $450 for the second pet. There is no monthly pet rent, making it easier and more affordable to bring your pets home with you. |
| We welcome both cats and dogs, with a limit of two pets per home. While we do not have weight restrictions, certain breeds may be restricted based on community policies. Our team can review the full list of approved and restricted breeds with you. |
| Our community offers pet-friendly amenities such as designated pet areas, walking paths, and convenient waste-station locations throughout the property to make life easier for you and your pets |
| Element at 3900 offers a variety of amenities designed for comfort and recreation. Our community features a recreation park with ping-pong games, seating areas, and spaces for relaxation. All of our 1- and 2-bedroom homes include washer and dryer hookups, providing added convenience for everyday living. For a full list of amenities or current availability, our leasing team is happy to assist. |
| Homes at Element at 3900 do not include in-unit washers and dryers. However, all of our one-bedroom and two-bedroom homes come with washer and dryer hookups for residents who wish to bring their own machines. |
| No, the community does not offer bike storage on-site. Residents are welcome to store bicycles inside their homes as space allows. |
| Yes, all homes are equipped for high-speed internet access. The community is serviced by Cox Quick Connect, allowing residents to activate internet service quickly and easily through their preferred Cox plan. |
| Packages are delivered directly to residents’ homes. The community does not have a package locker or package room, so carriers deliver items straight to your door for convenient and secure access. |
| While the community does not offer ADA-accessible units, we can accommodate residents who prefer easier access by offering first-level homes when available. Our team is happy to discuss your needs and help you find the most suitable option. |
| No, our community does not offer furnished homes. All homes are provided unfurnished so residents can personalize their space to fit their needs and style. |
| Yes, we host regular community activities. A monthly calendar is provided to all residents so you can stay updated on upcoming events and gatherings close to home. |
| Yes, quiet hours follow Macon-Bibb County guidelines. “Unreasonably loud” noises that can be heard inside another person’s home are prohibited. Quiet hours are Sunday–Thursday from 9:00 p.m. to 7:00 a.m., and after 11:00 p.m. on Friday and Saturday nights. |
| Noise concerns can be reported by contacting the leasing office. If the situation is urgent or requires immediate assistance, residents should call the emergency line or 911 when needed. |
| Our community is smoke-free, helping maintain a clean and healthy environment for every home. |
| The closest major airport to the community is Middle Georgia Regional Airport (MCN), offering convenient regional travel options. For additional flight availability, Hartsfield-Jackson Atlanta International Airport (ATL) is also accessible for residents who need a larger airport. |
| The community is surrounded by everyday conveniences, including shopping, dining, parks, and essential services. Residents enjoy easy access to local stores, restaurants, and neighborhood amenities that make daily life comfortable and connected. |
| The community is served by the Bibb County School District, with nearby schools including Springdale Elementary, Howard Middle School, and Howard High School. These schools provide a range of educational options for families calling our community home. |
| Public transportation is available through the Macon Transit Authority (MTA), providing bus routes throughout the area for residents who prefer or rely on transit. |
| Residents receive a lease renewal offer before their current lease ends. Review the terms, sign the renewal paperwork, and return it to the leasing office. Our team is available to help with any questions about renewing your home. |
| No, subleasing is not allowed. Anyone living in the home must be approved through the leasing office and added to the lease agreement, and all occupants over the age of 18 must complete the application and approval process. |
| If you need to end your lease early, please contact the leasing office to review your options. Early termination fees and requirements may apply based on your lease terms. |
| A 60-day written notice is required before moving out of your home. |
| After submitting your notice, you’ll receive move-out instructions, a Notice to Vacate form, and a cleaning charge sheet outlining cleaning expectations. You will also receive details on key return steps and information for scheduling a pre–move-out inspection to help ensure a smooth transition from your home. |
| Non-emergency maintenance requests can be submitted through the resident portal or by contacting the leasing office during business hours. Please provide as much detail as possible so our team can address the issue efficiently. |
| Maintenance requests are handled as quickly as possible. Emergency issues are addressed immediately, while non-emergency requests are typically completed in the order they are received during normal business hours. |
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